Privacy Policy — bet4 Data Protection

1. Information We Collect

bet4 collects personal data through several channels — directly from you when you register or use the platform, automatically through your device and browser interactions, and from third-party service providers involved in delivering our services. The categories of data we collect are set out below.

1.1 Data You Provide Directly

Data Category	Specific Examples	When Collected
Identity Data	Full legal name, date of birth, National Identity Card (NID) number, passport number	Account registration and KYC verification
Contact Data	Email address, mobile phone number, residential address (city, district, postal code)	Account registration and profile updates
Account Credentials	Username, hashed password (we do not store plaintext passwords)	Account registration
Financial Data	bKash/Nagad/Rocket/Upay account number (last four digits only), bank name, deposit and withdrawal history	Deposits, withdrawals, and KYC verification
Verification Documents	Scanned or photographed copies of government-issued ID, proof of address documents	KYC verification process
Communication Data	Content of support chat messages, emails sent to [email protected], feedback submissions	Ongoing customer support interactions

1.2 Data Collected Automatically

When you access the bet4 platform, our systems automatically collect certain technical data about your device and browsing behaviour. This data is used for security monitoring, platform optimisation, and responsible gaming analysis:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, games played, bet amounts and frequencies, session start and end times, and navigation paths through the platform.
• Location Data: General geographic location derived from IP address (country and city level). We do not use GPS or precise device location data.
• Cookie and Tracking Data: Information collected via cookies and similar technologies as described in Section 4 of this policy.

1.3 Data from Third Parties

In certain circumstances, bet4 may receive data about you from trusted third-party sources, including:

• Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks to verify and reconcile deposits and withdrawals.
• Identity Verification Services: Results of automated document verification checks performed by third-party KYC service providers.
• Game Providers: Game session data from providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — including bet amounts, game outcomes, and session durations.
• Fraud Prevention Services: Risk scores and flagged activity data from third-party fraud detection providers used to protect the integrity of the platform.

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2. How We Use Your Data

bet4 processes personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that has not been identified in this policy. The primary purposes for which we use your data are:

2.1 Providing and Operating the Platform

• Creating and managing your bet4 account, including authentication and session management.
• Processing deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• Delivering sports betting, live casino, and slot game services accurately and reliably.
• Applying bonus offers, wagering requirement tracking, and promotional rewards to your account.
• Providing customer support and resolving disputes related to account activity, transactions, or game outcomes.

2.2 Identity Verification and Compliance

• Verifying your age (18+) and identity in accordance with our KYC obligations prior to processing withdrawals.
• Conducting ongoing monitoring of account activity to detect and prevent money laundering, fraud, or other financial crime.
• Responding to lawful requests from regulatory authorities or law enforcement agencies where required by applicable law.

2.3 Responsible Gaming

• Monitoring betting patterns to identify behaviour consistent with problem gambling and triggering appropriate responsible gaming interventions.
• Managing self-exclusion requests, deposit limits, and session time restrictions set by players on their own accounts.
• Preventing players subject to active self-exclusion from re-registering or accessing the platform through different devices or IP addresses.

2.4 Platform Improvement and Analytics

• Analysing aggregated, anonymised usage data to understand how players navigate the platform and improve the user experience.
• Testing new platform features, game offerings, and promotional structures before wider rollout.
• Diagnosing technical issues, server errors, and performance bottlenecks using system logs.

2.5 Marketing Communications

Where you have provided consent to receive marketing communications, bet4 may send you information about relevant promotions, bonus offers, new game releases, and seasonal events (such as BPL cricket season, IPL, Eid, and Pohela Boishakh promotions) via email or SMS. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to withdrawal.

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3. Data Sharing & Disclosure

bet4 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Service Providers and Partners

bet4 works with a carefully selected group of third-party service providers who process personal data on our behalf under strict contractual data protection obligations. These include:

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and partner banks — to process financial transactions on your behalf.
• KYC and Identity Verification Providers: Third-party document verification services that validate the authenticity of identity documents you submit.
• Game Content Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe — who receive session and wagering data necessary to operate the games you play.
• Fraud Detection and Cybersecurity Services: Providers who help us identify and block fraudulent account activity, bot traffic, and suspicious login attempts.
• Cloud Infrastructure and Hosting Providers: Servers and data storage providers that host the bet4 platform and its databases.

3.2 Legal and Regulatory Disclosure

bet4 may disclose personal data to competent authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to:

• Comply with a binding legal obligation or court order.
• Investigate, detect, or prevent fraud, money laundering, or other criminal activity.
• Protect the rights, property, or safety of bet4, its players, or the general public.

Where permitted by law, bet4 will notify affected players of any such disclosure request unless prohibited from doing so by the terms of the legal obligation.

3.3 Business Transfers

In the event that bet4 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to privacy practices that result from it, with reasonable advance notice prior to the transfer taking effect.

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4. Cookies & Tracking Technologies

bet4 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used on bet4.im fall into the following categories:

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They cannot be disabled without breaking core functionality such as login sessions and account security. Examples include:

session_id csrf_token auth_state geo_region

4.2 Functional Cookies

These cookies remember your preferences and settings to improve your experience on the platform, such as your preferred language, last-used payment method, and responsible gaming settings.

user_prefs rg_limits ui_theme

4.3 Analytics Cookies

Analytics cookies collect anonymised data about how players use bet4.im — such as which pages are visited most frequently and where players navigate after landing on the homepage. This data is used solely to improve platform performance and user experience and is never linked back to individual player identities.

4.4 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the platform. Disabling functional and analytics cookies will not affect your ability to place bets or access games, but may reduce the quality of your user experience.

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5. Data Retention Periods

bet4 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

Data Category	Retention Period	Reason for Retention
Account and Identity Data	Duration of account plus 5 years after closure	KYC compliance, fraud investigation, dispute resolution
Financial Transaction Records	7 years from transaction date	Financial record-keeping and anti-money laundering obligations
Betting and Gaming History	5 years from the date of each wager	Dispute resolution, responsible gaming monitoring, fraud detection
Customer Support Communications	3 years from date of last contact	Quality assurance, dispute evidence, training
Technical and Access Logs	12 months from generation	Security monitoring and platform diagnostics
Marketing Consent Records	Duration of consent plus 3 years	Evidence of consent for regulatory purposes
Self-Exclusion Records	Duration of exclusion plus 7 years	Responsible gaming compliance and re-registration prevention

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised and aggregated data (from which individual identities have been permanently removed) may be retained indefinitely for statistical and platform improvement purposes.

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6. Data Security Measures

bet4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS/SSL Encryption: All data transmitted between your device and bet4.im is encrypted using Transport Layer Security (TLS). The padlock icon in your browser confirms this protection is active during your session.
• Password Hashing: Account passwords are never stored in plaintext. We use industry-standard cryptographic hashing algorithms (bcrypt with salt) so that even in the event of a data breach, raw passwords cannot be recovered.
• Access Controls: Access to personal data within bet4's internal systems is restricted on a strict need-to-know basis. Staff members only see the data necessary to perform their specific role, and all internal access is logged and auditable.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their bet4 accounts for an additional layer of login security. 2FA is mandatory for all internal staff accounts with access to player data.
• Regular Security Audits: bet4's platform and infrastructure are subject to periodic security assessments, including penetration testing, to identify and address vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to player data, bet4 will notify affected players and take immediate remediation steps. Notifications will be delivered via the email address registered to the affected account.

While bet4 applies robust security measures, no internet-based platform can guarantee absolute security against all possible threats. You also play a role in keeping your data safe — please use a strong, unique password for your bet4 account and never share your login credentials with any other person.

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7. Your Privacy Rights

As a bet4 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account username. We will respond within 14 business days of receiving a valid request.

Please note that some rights are subject to limitations where bet4 has overriding legal obligations — for example, we cannot delete financial transaction data that we are required by law to retain for anti-money laundering compliance purposes. Where a request cannot be fulfilled in full, we will explain the reason clearly in our response.

If you are unsatisfied with our response to a privacy rights request, you may escalate the matter to the relevant data protection authority in your jurisdiction.

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8. Policy Updates & Contact

8.1 Updates to This Policy

bet4 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered players via a prominent notice displayed upon next login, and where possible, via email to the address registered on the account. The "Last Reviewed" date at the top of this policy will always reflect the date of the most recent update.

Continued use of the bet4 platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the platform and contact support to close your account.

8.2 Children's Privacy

bet4 is strictly an adult platform. 18+ only. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we discover that personal data has been provided by or collected in relation to an underage individual, we will immediately close the relevant account, void all associated activity, and securely delete all personal data relating to that individual as soon as reasonably practicable.

8.3 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet4 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Email (plain text — not a clickable link):
[email protected]

Please include "Privacy Policy Enquiry" in the subject line of your email, along with your registered username and a clear description of your query. Our team will respond within 14 business days.